FAQ

Find answers to our most frequently asked questions.

Frequently Asked Questions

How can I contact customer support?

You can reach us via WhatsApp, email, social media, or our contact form. We aim to respond to all enquiries as quickly as possible.

Do you sell wigs for people experiencing hair loss?

Yes. We offer comfortable, natural-looking wigs suitable for individuals experiencing hair loss due to medical conditions, treatments, or other reasons.

What if the wig I want is out of stock?

You can join our waiting list or contact us about custom orders and upcoming restocks.

Do you offer payment plans?

We accept various payment methods, including EFT, debit/credit cards, and other secure payment options.

Can I dye or straighten my wig?

Human hair wigs can generally be dyed, curled, and straightened. Synthetic wigs have limitations, so please check the product details before applying heat or colour.

What types of wigs do you sell?

We offer a wide range of wigs, including human hair wigs, synthetic wigs, lace front wigs, closure wigs, and glueless wigs to suit different styles and budgets.

Do you deliver anywhere in South Africa?

Yes. We offer nationwide delivery across South Africa, including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein, and surrounding areas.

How long does delivery take?

Delivery typically takes 9-11 business days, depending on your location and the availability of the wig.

Are your wigs made from 100% human hair?

We stock both 100% human hair wigs and premium synthetic wigs. Each product description clearly states the hair type used.

How do I choose the right wig size?

Most of our wigs come in standard sizes with adjustable straps. If you are unsure, contact us for guidance on measuring your head correctly.

Can I return or exchange a wig?

For hygiene reasons, wigs that have been worn, altered, or customized cannot be returned. Returns and exchanges may be accepted for unused wigs in their original condition, subject to our return policy.

How do I care for my wig?

We recommend washing your wig with sulphate-free products, storing it properly when not in use, and avoiding excessive heat unless the wig is heat-friendly.